Overview
This website is operated by Houz of Zen. Throughout the site, the terms “we,” “us,” and “our” refer to Houz of Zen. Houz of Zen offers this website, including all information, tools, and services available from this site to you, the user, contingent upon your acceptance of all terms, conditions, policies, and notices outlined here.
By visiting our site and/or purchasing something from us, you participate in our “Service” and agree to adhere to the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein and/or accessible via hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree with all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to periodically check this page for any changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Squarespace.com, which provides us with the online e-commerce platform that enables us to sell our products and services to you.
Privacy Policy
Houz of Zen prioritizes your privacy and is dedicated to keeping your information confidential.
We collect customer information to effectively provide our services and products. The information we may need includes the full name of the customer and recipient, email address, billing address, delivery address, contact phone numbers, and credit card details.
Houz of Zen will not share your personal information with any third party not involved in the preparation or delivery of your product, unless authorized by you or required by law.
Your use of this website and any purchases you make from Houz of Zen are governed by U.A.E. law, and you agree to submit to the exclusive jurisdiction of the U.A.E. courts.
Cookies
Our site may utilize “cookies” to improve the user experience. Cookies are stored on users’ hard drives by their web browsers for record-keeping purposes and, occasionally, to track certain information about them. Users have the option to configure their web browsers to refuse cookies or to notify them when cookies are being sent.
Security
HOUZ OF ZEN make browsing and shopping easy, convenient, and safe. Any private information submitted to us (including credit card numbers, names, addresses, and telephone numbers) is encrypted using SSL (secure socket layer) technology ensuring that private information cannot be read as it crosses the Internet. HOUZ OF ZEN does not store any credit card information on our website, so your billing information is not accessible to others.
Product & Pricing
Prices for our products may change without prior notice.
We reserve the right to modify or discontinue the Service (or any part or content of it) at any time without notice.
We shall not be held liable to you or any third party for any modifications, price changes, suspensions, or discontinuations of the Service.
Products or Services
Certain products or services may be available exclusively online through our website. These items may have limited quantities and are eligible for return or exchange only in accordance with our Return Policy.
We have made every effort to display the colors and images of our products as accurately as possible in our store. However, we cannot guarantee that the colors displayed on your computer monitor will be accurate.
We reserve the right, though we are not obligated, to limit the sale of our products or services to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.
Termination
The obligations and liabilities of both parties incurred before the termination date shall remain in effect after the termination of this agreement for all purposes.
These Terms of Service will remain in effect unless and until they are terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain responsible for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).
Payment Method
You can pay for your orders online using debit or credit cards (Visa, MasterCard, American Express).
We offer payment through Stripe, PayPal, and Checkout as our available gateways.
Billing & Delivery Address
We will verify the accuracy and completeness of the billing information provided for all purchases made at our store. We reserve the right to refuse any order with incomplete details. We require a recipient’s address and contact information to ensure correct delivery.
Delivery
All orders placed on this site are subject to the seasonal availability of flowers. As such you agree to substitutions that may be necessary to arrange a comparable product. The products will be delivered according to the delivery schedule and instructions provided with the order.
If you have any questions about this Terms & Conditions, the practices of this site, or your dealings with this site, please contact us at info@houzofzen.com or you may reach us to our landline number +971 4 568 9021
Important Legal Information
HOUZ OF ZEN’s products, images, logos and all other items contained on this site are protected by UAE law. It is expressly prohibited to reproduce, use, modify or in any way display or distribute this information without permission. The user further agrees that these conditions cannot be modified by any oral statements or any other dealings between HOUZ OF ZEN and the user.
HOUZ OF ZEN reserves the right to correct, update, modify or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice. HOUZ OF ZEN, its agents, affiliates, or employees shall not be held liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any of the information contained in or received from this site
Refund
In the rare circumstance that your purchase from Houz of Zen does not meet your expectations, Houz of Zen, at its sole discretion and contingent upon the specific situation, may offer alternative remedies, such as dispatching a replacement or sending an alternative gift of equivalent value.
Given the perishable nature of our exquisite offerings, the determination of the most fitting resolution will rest entirely with our esteemed team.
Should a replacement or other remedy be deemed appropriate, we endeavor to resolve the matter within one business day.
Copyright Contents
Houz of Zen’s floral arrangements and delivery services, along with all our designs and content, are exclusive to us. All information, including intellectual property such as floral arrangement designs, product photography, descriptions, retail store designs, and all other content found within our stores, social media accounts, and on https://www.houzofzen.com/, are protected by copyright. These materials may not be reproduced or stored without prior written permission from the owner.